Q. If I don't use any water, will I still get a bill?  

 A. Yes, there is a Base Rate that will be charged.(Price of Base Rate depends on meter size)  

 Q. What are the payment options?  

 A. There are four(4) acceptable methods: 1. Main office drive through located 126 Alton Adams Drive or use the night drop. Main office hours: Monday - Friday, 7:30AM - 4:30PM 2. Visa or MasterCard is accepted in person, by phone, or online. 3. Automatic draft is available through your bank. You must fill out the Bank Draft Authorization form. 4. Mail payments to PO Box 40, Red Oak, Texas 75154.  

 Q. When will my water bill be mailed?  

 A. Your bill will be billed depending on the area you are located in. Contact our office to see what cycle you are in.  

 Q. My water tastes, looks and smells funny, is it safe to drink?  

 A. All public water systems in the state of Texas are required to maintain a minimum chlorine level of 0.5 (tested at the end of the system) by state law. We maintain a level of 2.0 through 3.0 at the source (tested at the beginning of the system). Our chlorine levels are tested daily to ensure safety. Unless you hear of a "boil water" notice from an emergency situation, your water will always be safe to drink.  

 Q. What do I do if I am experiencing low pressure?  

 A. First, check your meter and surrounding area for possible leaks. Second, call our office and report low pressure for your area.  

 Q. Why does debris come out of the faucet when running hot water?  

 A. Most likely your water heater needs to be flushed. This should be done once a year. CAUTION: If you plan on doing this yourself, read the owners manual to keep from being harmed and/or damaging the water heater.  

 Q. Why does my water taste, look and smell funny?  

 A. Once there has been an interruption in service (line breaks and water flow has stopped) this sensitive chemical (chlorine) releases an odor and smell that will take several days to clear up.  

 Q. Why is my water milky in color?  

 A. A repair could have been completed recently allowing air to enter the line,causing the milky look.